Warranty Terms.

1. Warranty Overview

Every Pure On SS 304 Series system carries a 3-year comprehensive "Worry-Free" warranty from the date of installation, covering manufacturing defects in materials and workmanship under normal domestic use.

2. What Is Covered

• Parts & components — RO membrane, UV lamp/chamber, UF module, pumps, adapters, sensors, taps, and the food-grade SS 304 storage tank against manufacturing defects.
• Consumables per plan entitlement — scheduled replacement of sediment, carbon, and post-carbon filters at no cost during the warranty period, as per your purchased plan's entitlement schedule.
• Labour & visits — all technician visits, diagnosis, repairs, part replacements, and annual tank sanitization are free of charge during the warranty period.
• IoT features — smart monitoring hardware and service-alert functionality where included in your plan.

3. What Is Not Covered

• Physical or accidental damage, including drops, dents, or breakage after installation.
• Misuse, negligence, or operation contrary to the user manual.
• Repairs or modifications carried out by unauthorised technicians, or use of non-genuine spares.
• Damage from voltage fluctuation, improper earthing, or unsuitable electrical supply.
• Source water outside treatable parameters (e.g., TDS above the configured limit, heavy oil/grease contamination) that was not disclosed during the free water test.
• Cosmetic wear such as scratches or discolouration that does not affect performance.
• Damage from fire, flood, lightning, rodents, insects, or other natural/external causes.

4. Care Plan (Annual Maintenance)

After your 3-year warranty ends, continue full protection with the Care Plan at ₹2,499/year: annual deep servicing and tank sanitization, free filters/membrane/UV lamp replacement, priority response, IoT health monitoring, and zero visit charges for covered parts and labour. The Care Plan is transferable along with the system.

5. How to Make a Claim

• Step 1 — Message us on WhatsApp at +91 78451 97856 or email official@pureonwatertech.com with your registered mobile number and a short description of the issue (photos/videos help).
• Step 2 — We verify your warranty status using your installation record/invoice.
• Step 3 — A technician is dispatched to your address within our standard 15–45 minute response window target across our six service cities (Chennai, Coimbatore, Madurai, Trichy, Salem, Erode).
• Step 4 — Repairs or replacements are completed on-site wherever possible. Replaced defective parts become the property of Pure On.

6. Transferability

The warranty transfers once with the system to a new owner of the same installation address, provided the transfer is intimated to us before or within 30 days of change of ownership.

7. General Provisions

• This page summarises warranty entitlements. The warranty card issued at installation contains the complete binding terms; where wording differs, the warranty card prevails.
• Consumables damaged by external causes or source-water conditions excluded under Section 3 are chargeable at prevailing rates.
• Fraudulent claims or tampered serial numbers void the warranty.

8. Contact

Claims & support: WhatsApp/call +91 78451 97856 or official@pureonwatertech.com — Monday to Saturday, 8 AM – 8 PM IST. You can also raise a request on the contact page.